Warranty and Return Policy​

AMORDOLL Return & Refund Policy

At AMORDOLL, our goal is simple: to give you peace of mind when choosing a companion doll. We know trust is essential in this industry, so we stand behind every order with clear and fair return options.

1. Ready-to-Ship Dolls (USA, Canada, EU)

  • Free 14-Day Returns: If you’re not fully satisfied, you may return your doll within 14 days of delivery for a full refund.

  • No Risk Guarantee: If you ever feel the doll you received is a knockoff, imitation, or not as described, we’ll accept the return at no cost to you.

  • Broken Package on Arrival: If your package arrives damaged, you may decline the delivery and we’ll issue a full refund or send a free replacement.

  • Condition: To qualify, dolls must be returned in their original condition with all accessories.

  • Quality Issues (Within 14 Days): If your doll has any manufacturing or quality defect within 14 days—even if it has been used—we will provide a free exchange.

  • Process: Contact our customer care team for a prepaid return label. Refunds are issued within 7 business days after we receive and inspect the item.

2. Made-to-Order Dolls (Custom from Factory)

Because these dolls are handcrafted to your specifications, we do not offer general returns. Instead, we provide:

  • Factory Photos & Videos: Before shipping, you’ll receive proof of your doll’s production for approval.

  • Free Adjustments: If you’re not satisfied with the head, body, or details, we will make modifications at no extra cost.

  • Satisfaction Guarantee: We will not ship your custom doll until you confirm you are happy with the result.

3. Refund Timeline

  • Ready-to-Ship returns: processed within 7 business days of receiving the product.

  • Made-to-Order adjustments: handled before shipping; refunds are considered only in cases of order cancellation before production begins.

4. Exceptions

  • Dolls returned used or damaged without a quality issue may not qualify for a refund.

  • Refunds are issued to the original payment method only.

  • Shipping fees for international returns outside the USA, Canada, or EU may not be fully covered.

5. How to Start a Return

Email our support team at [email protected]

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